PNMsoft’s Sequence, built on HotChange architecture, enables organizations and its users to make adjustments to Hot Processes in real-time and as they continue to run. HotChange combines the ability to make constant changes with the need for visibility and control over performance, while maintaining governance and compliance.
James Luxford, CTO, PNMsoft said,
"We've identified that the ability for process operators to make continual adjustments to Hot Processes could provide an enormous positive business impact, enabling customers to reduce the cost of transaction and maximize revenue. We took that to heart and engineered HotChange 3.0 to provide this capability."
Hot Processes have complex matching requirements of ever-changing factors, such as skills, urgency, resource allocation, and regulation compliance. Sequence’s HotChange technology version 3.0 enables flexible adjustment by process operators to multiple elements of a Hot Process, including:
- Case priority and allocation;
- Business Rules;
- Team Overall Capacity;
- Team Utilization;
- Changes to Employee Skills/Roles/Calendars;
- Schedules; and
- Milestones and SLAs.
Gal Horvitz, CEO, PNMsoft, stated,
“Our latest update in Sequence demonstrates our continuous commitment to delivering big change for our clients. Helping mid-size and large organizations modernize their mission-critical processes makes us feel very proud for delivering on our promise.”
Interested to find out more? Get the Hot Processes whitepaper here